What is TRAUMA KIT?
We produce the highest quality modular first aid kits in close cooperation with the best and most innovative manufacturers and factories in the world, using the best available materials. Each product we create is an essential part of a complete system. The sale takes place directly from us, without intermediaries. This means that we can sell premium products at a favorable price. We have been operating for over 10 years.
Who is behind TRAUMA KIT?
Behind Trauma Kit is the AEDMAX.PL company, which consists of rescuers, firefighters, nurses, technology specialists - a team of committed professionals cooperating in the implementation of the Early Defibrillation Access Program (PAD). We have experience in equipping emergency services, corporations, shops, offices and public buildings with defibrillation devices. We know the market, we have a wide range of devices and experience in diagnosing the needs of customers who are looking for such solutions. Our order handling policy is based on an agreement - a thorough understanding of the client's expectations and needs, an analysis of the conditions that shape his work environment, and full openness to any emerging variables.
Where can I buy TRAUMA KIT products?
Online at traumakit.eu and aedmax24.pl, on the Allegro sales platform and at our company's headquarters.
Why is the TRAUMA KIT price so attractive?
When you buy a product in a store, about 50% of what you pay goes to the store. Often there is an importer who needs 25% and the rest goes to the brand and the factory. This system consequently lowers production costs in low-wage countries while raising consumer prices at the other end. Because we sell our products ourselves, we can lower prices, earn money for ourselves, and still pay more to our factories.
Why choose TRAUMA KIT?
We create products with a timeless design and composition, from the highest quality materials. We package them in our manufacture. The modular system, which is the basis of the concept, allows for any configuration of the sets.
Is TRAUMA KIT a medical device?
TRAUMA KIT first aid kits have been submitted as treatment kits to the Office for Registration of Medicinal Products, Medical Devices and Biocidal Products. One of the tasks of the unit is to protect the life, health and safety of patients and users of medical devices. Submitting notifications to the office gives you the opportunity to sell products with an 8% VAT rate.
Can I return my order?
Of course, you can return the ordered goods within 30 days without incurring any costs and without giving any reason.
Is my personal data really safe in the traumakit.eu online store?
Yes. The use of state-of-the-art SSL encryption techniques in the shopping cart area of the online store ensures optimal protection of your personal data. Address details are used only to complete the delivery. To further secure credit card transactions, we require a control number found on your credit card (CVC2 or CVV2 number). These numbers are not stored on the magnetic stripe of your card and are not recorded during the payment confirmation.
Will I be kept informed about the status of my order?
As part of the online store, you can select individual products from the offer and, by clicking the "add to cart" icon, collect them in an electronic shopping basket. A binding order comes into effect only when you enter all the data necessary to perform the contract, confirm your acceptance of the General Conditions of Sale, and click on the "Order with obligation to pay" icon. Until you press this icon, you can change or correct the order at any time, as well as change the data provided for the order. After placing your order, you will receive an automatically generated order confirmation by e-mail. This confirmation will indicate your order details as well as the General Terms and Conditions of Sale. If you do not print out the order details as well as the General Terms and Conditions of Sale when placing an order, we advise you to print and save the order confirmation email in the electronic resource. By confirming receipt of the order, no contract is concluded; the confirmation of receipt of the order only documents the fact that your order has reached the store.
Is the item in my basket automatically reserved for me?
NO, products are reserved at the moment of going to the purchasing process. In rare cases, it may turn out that despite the reservation of the product, it will be sold out.
Can I decide which courier company will deliver my goods?
When placing an order, you decide which company will deliver your goods: InPost or DHL. Optionally, you can pick up your order at the headquarters of AEDMAX.PL.
Can the goods be sent to any address?
Yes. If you are not at home during the standard working hours of the courier company, we can also deliver the goods to your workplace, neighbors or friends. All you have to do is enter the desired delivery address when placing your order.
How long does delivery take?
The standard delivery time (InPost delivery, DPD) is from 2 to 6 working days from the moment of confirmation of receipt of the order.
Are deliveries abroad possible?
Yes. The traumakit.eu online store carries out deliveries in Europe.
How can I pay?
You can choose from: Card payment on delivery at the company's headquarters: Emaliowa 28E, 02-2095 Warsaw, Fast transfer via Przelewy24, Traditional bank transfer, Installment payment via Przelewy24.
What is authorization? If you select a credit card as your payment method when completing your order, the appropriate amount will then be authorized. This standard authorization will, for example, verify that the card used is valid and that the available credit limit is sufficient. Please note that the authorization of the purchased purchase amount is only a reservation. The debiting of the account with the actual amount of the invoice takes place only after the goods have been shipped.
What credit cards are accepted?
The traumakit.eu online store accepts VISA and MasterCard cards.
RETURNS AND COMPLAINTS
Can I make a return?
Of course, you can return the ordered goods within 30 days without incurring any costs and without giving any reason. The goods cannot bear traces of use and be complete.
What address should I send the return to?
Please send returns to: AEDMAX.PL SP. Z O.O. Emaliowa 28E, 02-295 Warsaw
I returned the goods, when will I receive a refund?
The refund will be made without undue delay, and in any case not later than 14 days from the day on which we are informed about the decision to exercise the right to withdraw from this contract. We may withhold reimbursement until we have received the goods or until you have provided us with proof that you have sent them back, whichever occurs first. As acknowledgment of receipt, we send an e-mail in which we inform you about the number of items returned and the amount of the refund. Refunds are made using the same payment method used for the order, unless you expressly agree otherwise; in any case, you do not incur any fees in connection with this return. Depending on your payment method, it may take 8 to 10 business days for the refunded amount to appear back in your credit card or bank account. If you choose cash on delivery, please provide the bank account number on the return form to which we will transfer the refund amount.
When do I have to complain about defective goods?
If the article does not meet the quality standards, you can of course complain about it within the statutory period. Submit the goods in question with a brief explanation and bank details.
How do I get a refund for return shipping?
We will reimburse you using the same means of payment as those used in the initial transaction, unless you expressly agree otherwise; in any case, you do not incur any fees in connection with this return.