COMPLAINT OF GOODS
- The Service Provider undertakes to deliver the Goods without defects.
- The Service Provider shall be liable to the Client, including the Client who is a Consumer, under the warranty for defects under the terms of Articles 556 - 576 of the Civil Code. In relation to Clients who are Entrepreneurs, the warranty is excluded.
- Complaints, resulting from violation of the Customer's rights guaranteed by law or under these Regulations, should be addressed to the address: AED Max 28 E Emaliowa Street, 02-295 Warsaw, to the e-mail address: shop@traumakit.eu , telephone number +48 604 887 112.
- In order to consider the complaint, the Customer should send or deliver the advertised Goods, if possible attaching to it the proof of purchase. The Goods should be delivered or sent to the address indicated in item. 21.
- The Service Provider undertakes to consider each complaint within 14 days.
- In case of deficiencies in the complaint, the Service Provider will call on the Client to supplement it to the necessary extent immediately, but no later than within 7 days, from the date of receipt of the call by the Client.
- Goods may have a manufacturer's warranty. In the case of Goods covered by the warranty, information on the existence and duration of the warranty is presented each time on the Site.
INFORMATION ON EXERCISING YOUR RIGHT OF WITHDRAWAL
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires after 14 days from the day on which you have taken possession of the item or on which a third party other than the carrier and indicated by you has taken possession of the item.
To exercise your right of withdrawal, you must inform us (AEDMAX.PL Sp. z o.o., Emaliowa 28E, 02-295 Warsaw, Poland, shop@traumakit.eu, phone: +48660860112) of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by mail, fax or e-mail). You may use the model withdrawal form, but it is not mandatory.
In order to comply with the withdrawal period, it is sufficient for you to send information concerning the exercise of your right of withdrawal before the expiry of the withdrawal period.
Effects of withdrawal from the contract
In the event of withdrawal from this contract, we will return to you all payments received from you, including the costs of delivery of the goods (except for the additional costs resulting from your choice of a delivery method other than the cheapest ordinary delivery method offered by us), immediately and in any case no later than 14 days from the day on which we are informed of your decision to exercise your right of withdrawal from this contract. We will refund the payment using the same means of payment that you used in the original transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees in connection with this refund. We may withhold reimbursement until we receive the item or until you provide us with proof of return, whichever event occurs first.
Please send back or hand over the item to us, immediately, and in any case no later than 14 days from the day you informed us of your withdrawal from this contract. The deadline is met if you send the item back before the expiration of the 14-day period. You will have to bear the direct costs of returning the item.
You will be liable only for any diminution in the value of the thing resulting from using it in a manner other than necessary to ascertain the nature, characteristics and functioning of the thing.
Exceptions to the right of withdrawal
The consumer's right of withdrawal is excluded in the case of:
- a contract in which the price or remuneration depends on fluctuations in the financial market, which the trader does not control, and which may occur before the end of the withdrawal period;
- a contract in which the subject of the performance is a non-refabricated thing, produced to the consumer's specifications or serving to meet his individualized needs;
- a contract in which the subject of performance is an item subject to rapid deterioration or having a short shelf life;
- a contract in which the subject of performance is an item supplied in a sealed package, which cannot be returned after opening the package for health protection or hygienic reasons, if the package has been opened after delivery;
- a contract in which the subject of performance are things that after delivery, due to their nature, are inseparably combined with other things;
- A contract in which the subject of performance is alcoholic beverages, the price of which was agreed upon at the conclusion of the sales contract, and the delivery of which can only take place after 30 days and the value of which depends on market fluctuations over which the entrepreneur has no control;.
- A contract in which the consumer expressly requested that the trader come to him for urgent repair or maintenance. If the trader provides additional services other than those requested by the consumer, or provides things other than spare parts necessary for the repair or maintenance, the consumer has the right to withdraw from the contract with respect to additional services or things;
- a contract in which the subject of performance is sound or visual recordings or computer programs delivered in sealed packaging, if the packaging has been opened after delivery;
- a contract for the supply of newspapers, periodicals or magazines, except for a subscription contract;
- a contract concluded at a public auction;